Support

System Support

ORACLE TALEO SYSTEM ADMINISTRATOR SERVICES:

  • Ongoing system configuration updates and changes (offer letters, new career sections, additional fields, etc.)

  • Ongoing system maintenance and updates (minor updates every few weeks, major updates 2-3 times per year)

  • Recruiter/Hiring Manager support (troubleshooting, help training, etc.)

  • End User, Remote System Administrator (RSA), and Integration support offerings

  • Integration support (working with HRMS admin on any Taleo integration issues)

  • Reporting support (OBIEE)

  • Working with Oracle Support for any issues and troubleshooting that require Oracle

System Administration

Our System Administrator plans help global companies better support their end users without adding to their HR or IT headcount. 

Training

With 20+ years of combined experience  with Support Systems, Cohost can help implement, configure, train, and guide you towards an optimized system. 

Level 1 - End User Support

Level 1 support will not include system defects and/or system repair. All support will be generated directly from the Recruiting or Career Section Portals with exception of Account Permissions. Admin will assist with filtering end-user & super-user product questions; how-to document creation. The dedicated support Administrator will support all end users with the following issues:

Configuration Overview
User Management
CSW Process Mapping
Group Management
Career Section Application
Requisition Management
Content Library Management
Configuration Overview

Configuration Overview

  • Troubleshoot End User Login Issues

  • Change General Product Configuration Settings

  • Configure/Change Welcome Center/End User Profiles

  • Configure/Modify Release Notes for System Administrator

User Management

User Management

  • Assign/Modify User Types Permissions

  • Assign/Modify Functional Domains

  • Create/Modify User Accounts

CSW Process Mapping

Candidate Selection Workflow Process Mapping

  • Support Recruiting during the candidate selection workflow process

Group Management

Group Management

  • Modify/Reassign User(s) to defined Groups

  • Support/Mentor Recruiters and HM’s for Personal Coverage Area

Career Section Application

Career Section Application

  • Support Candidate Application Process

  • Demonstrate Candidate Application Experience for Enhancement process escalation

Requisition Management

Requisition Management

  • Support requisition(s) creation

  • Support/Train candidate's search.

    • Demonstrate building and saving search queries
      including keyword searches

    • Utilize candidate folders with search results

    • Demonstrate Advanced Search effectively to End Users

Content Library Management

Manage Content Library

  • Manage Req Template Library

  • Manage Competencies

  • Manage Evaluation Skills

  • Manage Disqualification Questions

  • Demonstrate candidate selection process.

  • Post your requisitions

  • Show how to Extend offers and hire candidates

  • Quickly manage candidate submissions.

  • Create offers and fill requisitions.

  • Quickly create requisitions from templates.

Level 2 - End User Support

Level 2 support includes all L1 definitions, and will also manage & maintain all features within the defined Customer modules of Recruiting, Transitions and/or Learn; Configuration Manager; assist with prototyping during implementation; participate in ad-hoc internal projects from a configuration perspective (e.g., version migration, new product roll-outs, geographical deployments, system optimization); complete system configuration updates across the various active modules. The dedicated support Administrator will support all end users and System owners with the following issues:

Configuration Page 1
Configuration Page 2
Configuration Page 1
  • Create/Modify Existing Qualifier Groups
  • Associate OLF and Requisition Type to a CSW
  • Configure Candidate File Setup
  • Create Candidate and Requisition List Formats
  • Create and Edit Message Templates
  • Add and Create a Source
  • Creation of New Event(s)
  • Identify and change Recruiting Settings
  • Work with File Sections and Blocks
  • Navigate Recruiting Administration Menu
  • Create, Edit, and assign a Configuration Profile
  • Create New Center Stage
  • Identify and Modify Fields Settings
Configuration Page 2

  • Configuration Overview

  • Troubleshoot End User Login Issues

  • Change General Product Configuration Settings

  • Configure/Change Welcome Center/End User Profiles

  • Configure/Modify Release Notes for System Adminstrators

  • User Management

  • Assign/Modify User Types Permissions

  • Assign/Modify Functional Domains

  • Create/Modify User Accounts

  • CSW Process Mapping

  • Support Recruiting during the candidate selection workflow process

  • Group Management

  • Modify/Reassign User(s) to defined Groups

  • Support/Mentor Recruiters and HM’s for Personal Coverage Area

  • Career Section Application

  • Support Candidate Application Process

  • Demonstrate Candidate Application Experience for Enhancement process escalation

Level 3 Mentoring Admin

Level 3 support includes all L1&L2 definitions and will support critical (low-urgent(Production)) system defects and repair(s). This includes all Taleo events and tasks within scope of the project. This will  include new and/or change request(s), upgrades, and optimizations that were not part of the initial implementation. Defined users will have Access to Subject Matter Experts (SME) for “user” training on specific Taleo modules; i.e., Learn, Recruiting and Transitions (Onboarding). The dedicated support Administrator will support all end users and System owners with the following issues:

Page 1
Page 2
Page 1
  • Create and Modify new/existing Candidate Selection Workflow(s)

  • Create and Modify new/existing Sources and Events

  • Create and Define new Message Templates for Org Delivery

  • Configure Candidate File Setup

  • Create Candidate and Requisition Lists

  • Build/Repair new/existing Career Sections

  • Create and Post Requisitions

  • Manage Pre Screening Questions Library

Page 2
  • Navigate and Administer Taleo Configuration
  • Create Configuration Profiles
  • Create Center Stages
  • Modify Field Settings
  • Create Basic and Selection List Fields
  • Review Requisition File Setup
  • Define New Theme(s)
  • Support 3rd party solutions with Branding .zip file creation
  • Define and support new Transitions processes

Job Aids

We can help your users get up to speed with simple job aids.

On-site & Remote Training

Our consultants can provide your team on-site and remote training to ensure a proper knowledge transfer.

System Admin Training

Our team has extensive knowledge of training delivery from Oracle Consulting Services. You are in good hands!

TCC & Integration Training

TCC can be an extremely complex and frustrating object. Let our experts handle all of your integration needs.

User Training

We help your team develop a variety of training material, including standard PDF documentation, Oracle UPK, and eLearning solutions. 

About ERP Services

Business suite software can be complex, massive, and requires subject matter experts to configure or implement correctly. These systems once implemented or configured will have your organization running smooth and more efficiently.

Cohost will gather any requirements you have and can consult on system limitations, proper and industry standard procedures, and more. 

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Questions?

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